Park City requires both a general Business License and a separate Nightly Rental Business License for any short-term rental within city limits. Both renew annually. We file the initial applications, manage the renewals, and keep the certificates current at the property — the City conducts random checks.

Park City rentals are subject to a combined ~13.85% tax burden: state sales tax, county TRT, city resort tax, and additional resort communities sales tax. We collect all components from every booking, file the right return with each jurisdiction, and remit on schedule. Owners receive a clean monthly statement showing every tax line by booking.

Park City code requires a designated local contact available 24 hours a day, 7 days a week, who can respond on-site within 60 minutes of a complaint or emergency. Brian and Jilliane are that contact for every property we manage — not a call center, not a third-party answering service.

Deer Valley properties — particularly in The Colony, Empire Pass, Silver Lake Village, and Stein Eriksen Residences — have HOA short-term rental rules that override or add to city code. Some require nightly reporting, others require resort-managed front desk integration. We have working relationships with the HOAs in every resort area we operate in and handle the additional reporting on the owner is behalf.

Park City strictly enforces 10pm quiet hours, posted occupancy limits (typically 2 per bedroom plus 2), and on-site parking maximums. Violations carry $1,000+ fines. Our house manuals, guest screening, and check-in process are built around staying on the right side of every rule.

We charge one management fee, calculated as a percentage of gross booking revenue collected. No fee on cancelled or refunded stays. No fee on owner-blocked dates. No fee on revenue we never earned. The percentage is the same number every month, plainly stated in your agreement.

When you sign with us, you do not write a check on day one. We do not charge to photograph your property, write the listing, set up dynamic pricing, build your house manual, or do the initial walk-through and inventory. Those are part of being your property manager — not a la carte add-ons.

Guest cleaning fees are billed to the guest at booking and paid through to the cleaning team without a markup. You see the actual invoice from the cleaner on your monthly statement. Most national property managers add a 15–30% markup on cleaning that disappears into the management fee — we do not.

When something needs fixing, we coordinate the work with our local vendors and you see the actual invoice. We do not mark up vendor charges, we do not bill ourselves a coordination fee, and we do not steer toward in-house vendors when better local options exist.

Our agreement is month-to-month. If we are not delivering, you can leave with 30 days notice — no termination fee, no penalty for early exit, no holdback on your last revenue distribution. We earn renewal every month by performing every month.

Your monthly owner statement shows every booking, every fee, every tax, every cleaning invoice, and every maintenance charge — broken out individually so you can audit any line back to the source. No black-box pricing, no aggregated “operations” line item, no surprises.